TRANSAIDE SUPPORT

How can we help?

For questions, technical problems, or feature feedback, email our support team. We normally respond within two business days.

Contact support

To help us investigate, include your Mac, iPhone, or iPad model; OS version; TransAide version; what you expected; what happened; and steps to reproduce the problem. Screenshots are welcome, but please remove private text and API keys.

Email [email protected]

Common questions

How do I reopen the Command Center?

Choose the TransAide icon in the macOS menu bar, then choose Command Center. You can close, minimize, and resize it like a standard Mac window.

Why does TransAide say the clipboard is empty?

Copy the text you want to process before using a shortcut. TransAide reads copied text from the clipboard and does not require Accessibility permission.

How do I configure AI access?

From the TransAide menu, open Settings, then enter a compatible Base URL and your own API key for the model shown in the app. Never send your API key to support.

What should I include in a bug report?

Include your device model, OS version, TransAide version, steps to reproduce, and a screenshot when useful. Remove private text and API keys before sending.